Terms & Conditions

Last updated: 15/11/2025

These Terms & Conditions explain how Ravo Design provides design services and how clients can work with us.

By using our website or services, you agree to the terms below.

1. Services We Provide

Ravo Design offers:

• Branding & logo design
• UI/UX design
• Graphic design
• Social media design
• Video & image editing
• Related creative services

All project requirements must be discussed and confirmed before work begins.

2. Payments

Full payment or an agreed deposit must be made before the final files are delivered.

For large projects, a milestone payment system may be used.

Payments are non refundable after work has started unless otherwise agreed.

3. Revisions

Each project includes a limited number of revisions (negotiated beforehand).

Extra revisions beyond the agreed amount may include an additional charge.

4. Project Timeline

Project duration depends on the service, workload and communication speed.

Timeline delays can happen if the client takes time to reply.

5. Client Responsibilities

Clients must:

• Provide clear instructions, required content, images or references.
• Check drafts carefully and respond within the expected time.
• Confirm final approval before delivery.

6. File Delivery

After final payment:

• Final design files will be delivered in the agreed formats (PNG, JPG, PDF, SVG, MP4, etc.).
• Source files (AI, PSD, Figma) are provided only if included in the package.

7. Copyright & Usage Rights

Until final payment is completed, all design work remains the property of Ravo Design.

After full payment, the client receives usage rights to the final approved design.

Ravo Design may display completed designs in our portfolio unless the client specifically requests otherwise.

8. Refund Policy

Refunds are offered only if no work has started.

Once initial concepts or drafts are delivered, refunds are not available.

If the project is cancelled midway, payment for completed work must still be made.

9. Project Cancellation

Either party may cancel a project.

If cancelled:

• Client must pay for the work completed up to that point.
• Ravo Design is not obligated to deliver unfinished designs.

10. Communication

We primarily communicate through:

• Email
• WhatsApp
• Phone

Clients must ensure the contact information they provide is correct.

11. Limitation of Liability

Ravo Design is not responsible for:

• Losses caused by incorrect client information
• Issues with third party platforms
• Delays caused by lack of response from the client

We always aim to deliver the best possible service.

12. Changes to These Terms

We may update these Terms & Conditions without prior notice.

Updates will be posted on this page with the new date.

13. Contact Us

If you have any questions about these Terms & Conditions:

📧 Email: hello@ravodesign.com
📞 Phone: 077 840 6955