Refund Policy

Last updated: 15/11/2025

At Ravo Design, we work hard to deliver high quality creative work that meets your expectations.

This Refund Policy explains when refunds are available and how they work.

1. Before Work Begins

If you request a refund before we start any work, you are eligible for a full refund.

2. After Work Has Started

Once initial concepts, drafts or sample designs have been delivered, refunds are not available because time and effort have already been invested.

This includes:

• Logo concepts
• UI/UX wireframes or layouts
• Poster or social media drafts
• Video or image editing previews
• Any creative work delivered for review

3. Advance / Deposit Payments

For projects that require an upfront payment:

• Deposits are non refundable once work has begun.
• If you cancel the project midway, payment for completed work must still be made.

4. If You Stop Responding

If a client does not respond for 14 days or more, the project may be marked as completed and no refunds will be issued.

5. Revision-Related Refunds

Refunds are not given due to:

• Change of mind
• New ideas after drafts are completed
• Personal preference changes
• Delayed communication
• Misunderstandings caused by unclear instructions

We always encourage clients to provide clear guidance from the start.

6. Quality Assurance

If you are unhappy with the initial drafts:

• We provide revisions within the limits of your package.
• Our goal is to make sure the final design matches your expectations.

However, this does not qualify for a full or partial refund once work has started.

7. Project Cancellation by Ravo Design

In rare cases (unexpected emergencies, unsuitable project fit), Ravo Design may cancel a project.

If this happens:

• A partial refund will be issued based on the amount of work completed.

8. Digital Products

Any digital files delivered (designs, videos, source files) cannot be returned, therefore refunds are not available once the final files are sent.

9. Contact Us

If you have refund related questions, feel free to contact us:

📧 Email: hello@ravodesign.com
📞 Phone: 077 840 6955